Refund & Dispute Policy

1. Return Policy Overview

nbdnet offers a 30-day return window for eligible purchases. Items must be returned in original condition with tags and packaging intact.

2. Return Conditions

• Return request submitted within 30 days of delivery.
• Items are unworn, unwashed, and undamaged.
• Original tags and packaging are included.
• Proof of purchase is available.

3. Non-Returnable Items

• Items returned outside the stated return window.
• Items showing wear, washing, alteration, or damage caused after delivery.
• Final sale or custom items where marked at purchase.
• Any excluded hygiene-sensitive products if such products are ever offered.

4. Return Process

• Email [email protected] with your order number and reason for return.
• Wait for approval and instructions from our support team.
• Ship approved items back using a trackable method.
• Refunds are processed after inspection.

5. Refund Timing

Once your returned items are received and approved, refunds are generally processed within 3-5 business days. Your bank or payment provider may take additional time to post the funds.

6. Shipping Costs

• Defective items: return shipping is covered by nbdnet.
• Change-of-mind returns: return shipping is paid by the customer unless otherwise stated.
• Original shipping charges may be non-refundable where permitted.

7. Dispute Resolution

If you believe there is an issue with your order or refund, please contact us first at [email protected]. We aim to review and respond to disputes within 5 business days before escalation through your payment provider.